Glossary
Short, plain definitions of the terms you will meet when automating business processes.
Approval matrix
A table that defines who must approve a request based on attributes such as amount, department or category — for example, purchases above a threshold need a director. Learn more →
ATS (applicant tracking system)
Recruitment software that manages job postings, candidates, interview pipelines and offers. Learn more →
BPM (business process management)
A discipline and category of software for modelling, executing, monitoring and improving business processes end to end. Modern BPM tools offer visual, no-code designers. Learn more →
CLM (contract lifecycle management)
Managing contracts from request and drafting through negotiation, approval and signature to obligations, renewal and expiry. Learn more →
CMMS
Computerised maintenance management system — software that plans preventive maintenance, manages work orders and records asset history. Learn more →
Document management system (DMS)
Software for storing, versioning, securing, searching and approving documents, often with OCR and e-signature. Learn more →
E-form (electronic form)
A digital replacement for a paper form that validates input, can calculate values and submits data directly into a workflow or database. Learn more →
GL posting
Recording a transaction in the general ledger as a balanced journal or voucher of debits and credits. Automated GL posting creates these entries from approved transactions. Learn more →
No-code platform
Software that lets business users build applications, forms and workflows with visual designers instead of programming. Low-code platforms add optional scripting for developers. Learn more →
OCR (optical character recognition)
Technology that converts text in images and scanned documents into searchable, machine-readable text. Learn more →
Procure-to-pay (P2P)
The end-to-end purchasing process from requisition and purchase order through goods receipt and invoice to payment. Learn more →
RAG (retrieval-augmented generation)
An AI technique that retrieves relevant passages from your own documents and gives them to a language model, so answers are grounded in your content and can cite sources. Learn more →
RBAC (role-based access control)
Granting permissions to roles rather than individuals, so users get exactly the access their role needs. Learn more →
Scope 1, 2 and 3 emissions
Greenhouse-gas categories — Scope 1 from sources you own, Scope 2 from purchased energy, and Scope 3 from your value chain such as suppliers, travel and products. Learn more →
SLA (service level agreement)
A committed time or quality target, such as approving a request within two business days. Workflow and help-desk tools track SLAs and escalate breaches.
SSO (single sign-on)
Signing in once with a corporate identity, such as Microsoft Entra ID, to access many applications without separate passwords. Learn more →
Three-way matching
An accounts-payable control that pays an invoice only when it agrees with the purchase order and the goods receipt, within set tolerances. Learn more →
Workflow automation
The use of software to route tasks, information and approvals between people and systems according to predefined rules, replacing manual hand-offs such as paper forms and email. Learn more →
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