Business app · Sales & Customer
Every customer request tracked to resolution, on time — with a help centre and AI that cut repeat questions.
FlexApp Support Desk is a customer service app that turns every request into a tracked ticket with a response deadline, gives customers a self-service help centre and measures satisfaction after each case, with AI that sorts tickets and helps agents reply.
Works on its own — connects to the rest of FlexApp when you want it to.
Heads of customer service and IT support, and the managers responsible for service levels.
Requests arrive in shared mailboxes, deadlines are missed, nobody knows who is handling what, and the same questions are answered again and again.
Response deadlines count working hours only, and overdue tickets are escalated.
A public help centre and AI help customers find answers before they raise a ticket.
Ready-made replies, automatic rules and AI suggestions speed agents up.
Customers are asked to rate the service after every resolved case.
AI
AI takes routine work off your agents and helps customers help themselves.
Sorts incoming tickets automatically
Suggests replies to agents
Helps customers find answers themselves before they raise a ticket
Customer service manager · consumer electronics brand
Customer emails arrived in a shared mailbox, and some were answered twice while others were missed. Every request is now a ticket with an owner and a deadline, and overdue tickets are escalated.
IT support team · school group
Staff kept asking the same password and printer questions. Answers are now published in the help centre, and staff are pointed to relevant answers before they submit a new request.
Service director · facility services company
Complaints that needed a site visit were passed on by phone. Agents now raise a work order from the ticket, so the follow-up is tracked to completion.
Works on its own — connects to the rest of FlexApp when you want it to.
From first enquiry to signed contract — a sales system that shows management the real pipeline.
Learn moreEvery company document in one secure place — easy to find, approve, sign and ask questions of.
Learn moreAsk in plain language and get work done — an AI assistant on every screen, using the AI model your organisation chooses.
Learn moreYes — a public help centre, plus a web form for new requests.
Yes. Customers are surveyed after each resolved ticket.
Yes, by raising a work order from the ticket.
Tell us about one process you want to fix. We will show it working in FlexApp in a 45-minute demo.